Terms & Conditions

Bookings and Reservation

Online bookings and reservations made in advance are subject to availability of vehicles and number of seat booked. In the event that we are unable to fulfill your reservation, affected passenger(s) will be  rescheduled to another departure time at no extra cost.

Luggage

All passengers are entitled to one compact sized luggage (Height: 43cm / 19 inches, Width: 32cm / 13 inches) per ticket. Extra luggage attracts extra charges that may include paying for more seats or sending it through Muyi Logistics and Parcel Services (MLPS).

Due to the embargo placed by the Nigeria Customs Commission on the importation of some food commodities e.g. rice, passengers are advised to refrain from carrying rice as our allowable limit per bus 50kg bag of rice per bus (This applies mainly to Lagos-Benin Passengers). Also fragile items such as electronics, laptops, computer monitors and other valuable items are not to be placed in the trunk of our vehicles, but carried as hand luggage. Please note that hazardous materials such as but not limited to – gas cylinders (empty or with content), generators, building materials, fuel in gallons, agrochemicals, herbicides, pesticides;  and their likes,  are not usually permitted on our vehicles, except on special waybill. Passengers are also advised to monitor their luggage till their final destination as Muyi Line will not take personal responsibility of loss or careless handling.

Checking -In

Passengers MUST check in 30 minutes before the estimated time of departure. To ensure timely departure, we advise that passengers honour this as departure time will not be extended. In the event of delay by a passenger, a fee of one thousand  Naira (N1000) will be applicable for reschedule due to lateness or no show. In a situation where the fare of the new trip is higher than the old trip, the passenger will also be required to pay the difference. Please note that all reschedules/ re-routing requests are subject to vehicle and seat availability on desired route. Do also; note that in the event of change due to re-routing, passenger(s) is not guaranteed a preferred seat choice.

Sale of Tickets

Please note that Muyi Line vehicle tickets are not transferable and cannot be resold to anyone else without prior notice to the point of sales staff/manager. Transfers or resale may be made only by our manager/ sales rep in special cases*

Departure Time

We shall do all that is within our control to ensure we comply with the communicated departure times on our online tickets, in cases where unforeseen circumstances occur, please note that we are at liberty to alter the departure time without prior notice or compensation. This may have an effect on seat selection and bus type also.

Ticket Validity

Purchased ticket (s), but  not used to travel, have a validity of one (1) week from date of purchase, as long as the amount paid for the cancelled journey is not less than the cost of the proposed journey, in the event that it is, you will be required to pay the difference.

Refund Policy

Muyi Line has a no refund policy for any ticket(s) duly purchased from any of its sales channels (online or offline). Passengers with unused tickets are advised to use them as soon as possible; as ticket validity is restricted to one week from date of purchase after which the ticket becomes invalid. To utilize unused tickets within the validity period, kindly send an email with proof of purchase to muyilineonline@gmail.com with new itinerary before proposed travel date.

Note that all reschedules/ re-routing requests are subject to vehicle and seat availability on desired route. Also note that in the event of change due to re-routing, passenger is not guaranteed a preferred seat or vehicle choice.

Managing Bookings & Reservations (Rescheduling and Rerouting)

Passengers who experience payment related issues and require refunds are advised to contact their banks directly. This excludes bank transfer transactions. Refund request originating from bank transfers can be processed by sending an email to muyilineonline@gmail.com with proof of previous payments. Once we confirm that funds were acquired and the account number to be credited has been provided by the passenger, a refund will be made within seven (7) to ten (10) working days. Within this time, the concerned passenger may walk in to our office with proof or evidence to facilitate the refund.

Error Debits on Online Transactions

Passengers are advised to contact their banks should they require a refund due to double debits, debits without value on card transactions or USSD payments without value using our online booking platform. Refund request originating from bank transfers can be processed by sending an email to muyilineonline@gmail.com. Once we confirm that funds were acquired and the account number to be credited presented, refund will be made within seven (7) to Ten (10) working days. Within this time, the concerned passenger may walk in to our office with proof or evidence to facilitate the refund.

Price Changing Policy

Muyi Line reserves the rights to change prices/traveling fair without prior notice to passenger(s) due to unforeseen economic circumstances that may affect the prevailing operations.

Children On-Board

Passenger(s) with more than one child when making online booking or traveling should bear in mind that extra seats may be purchased especially for the safety and comfort of the children involved and other passengers.

Carriage of Unaccompanied Children

Muyi Line can only provide transportation for unaccompanied children between the ages of 10 to 15 on the condition that the parent(s) or guardian of the minor completes and submits an unaccompanied minor form which may be obtained from our head office before the commencement of the trip.

Animals &  Pets On-Board

Muyi Line shall charge extra for passengers who conveys animals or pets. And that may attract extra seat. Animal or pet owner(s) MUST bear all the risk of the animal or pet safety. And animal or pet that may pose as a treat to other passenger’s safety may not be allowed on vehicles.

No Smoking Policy

Muyi Line is strict on our ‘No Smoking Policy’. Smoking is highly prohibited while on board by staff and passengers alike.

Lost/Forgotten Items

Passengers are advised to monitor their luggage while at any of our terminals or in our vehicles. Should any item be stolen, lost or forgotten, we will not be held liable. Luggage is strictly at owners’ risk.

Found but unclaimed properties will be kept for a maximum of 30 days before it is disposed of (except perishable items which will be discarded after 24 hours if unclaimed to prevent contamination)

In-Transit Breakdown

Muyi Line recognizes the importance of preventive maintenance and we try to practice it to reduce and possibly eliminate in-transit breakdowns. However in the event that it does happen, passengers are requested to contact our Customer Help Service on 09026161161  for providing possible replacements within shortest possible time. In the event, where an alternative 3rd party vehicle is provided by Muyi Line to complete the trip, please note that tickets cannot be reused.

Thank you for choosing Muyi Line. For commendations, complaint, queries or enquiries, kindly reach us via the contact us form, or the live-chat or email: muyilineonline@gmail.com or better still call 09026161161.